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Aiper Pro Customer Service and Service Life issues.

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    • I purchased the Aiper Pro on Fathers Days and after the purchase I read about the horrors of attempts to get in touch with customer service and service life issues on Facebook I decided to cancel my order.

      Today I read this forum and the same issues are here too which confirms my decision to cancel my order was the right thing to do.  This product is costly and you would think that with a product that costs so much there wouldn’t customer service contact or service life issues.

    • Hi SSandidge,

       

      We’re sorry to hear you’re not happy with your PRO experience. If there is anything I can help with directly? Jason@aiper.com is my email.

    • I purchased the Aiper Pro on Fathers Days and after the purchase I read about the horrors of attempts to get in touch with customer service and service life issues on Facebook I decided to cancel my order.

      Today I read this forum and the same issues are here too which confirms my decision to cancel my order was the right thing to do.  This product is costly and you would think that with a product that costs so much there wouldn’t customer service contact or service life issues.

      I am currently dealing with the support. (Via the form.) Expected turnaround is 48 hrs. I’ll let you know, how I ended up. I can imagine Aiper Pro as the product, which could be loved but it won’t work w/o proper support and community management.

       

    • Soooo… My case was sorted quite fast: The last Friday (Jul 7) I sent the faulty device back and this wednesday  (Jul-12) received the new device. That’s not bad at all. Especially considering that I am in different country than their service/distribution center.

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