Aiper Community

Loading...

Register
section-icon

Forums

Talk about anything you want!

Welcome To

Aiper Seagull Pro lifts its front wheels en turns, doesn’t clean.

Viewing 6 reply threads
  • Author
    Posts
    • Hi,

      I’ve got an Seagull Pro which used to work great until now.

      When I put it in the pool and it reaches the bottom, it lifts its front wheels, put the front wheels on the ground and turns. And does it again and again and again. And then the red light comes on and it stops.

      Why does it do that and what can I do?

      Floris

    • Hi Floris,

       

      We’re sorry that you’re encountering this issue. Our R&D team has informed us of two ways to troubleshoot this issue:

      1. Try to loosen the back wheels of the Seagull Pro, as this has the opportunity to correct the pathing of the machine and resolve the issue.

      2. Ensure that your collection tray isn’t complete when this issue occurs, as this can affect the Seagull Pro’s suction.

       

      If you’re still having issues with your product after trying these resolutions please consider reaching out to our VIP customer service team at service@aipervip.com

      • I am having the same issue as Floris.  What do you mean by this this? Ensure that your collection tray isn’t complete when this issue occurs”  Do you mean full?  My collection tray is empty.  I have not had it very long.  Hope I can get it to stop just raising up the front wheels and not completing a full path across my pool.  It used to work perfectly.

    • I just started using my Aiper Seagull Pro and my observations are:

      1.  Robot cleans the bottom ok, but once the filter gets a bit of silt/sand in the mesh it blocks the propulsion jets on top that keeps the robot down, so they lose force allowing the front to come up and wheelie.

      2.  No. 1 can be proven by removing the basket entirely and running robot, it runs fine! But of  course no filtration.

      3.  I have Since Experimented with securing a rubber 2lb dumbell to the front using velcro straps  (have to be tight and centered).  This is working good so far and no more wheelies.  Am unsure how much battery life will be affected?

      4.  I have not tested it in wall mode so unsure of how the extra weight will affect – will shortly.

      Hope this helps others a bit in their journey.  But truthfully these things should not occur with a properly tested product!

    • I just started using my Aiper Seagull Pro and my observations are:

      1.  Robot cleans the bottom ok, but once the filter gets a bit of silt/sand in the mesh it blocks the propulsion jets on top that keeps the robot down, so they lose force allowing the front to come up and wheelie.

      2.  No. 1 can be proven by removing the basket entirely and running robot, it runs fine! But of  course no filtration.

      3.  I have Since Experimented with securing a rubber 2lb dumbell to the front using velcro straps  (have to be tight and centered).  This is working good so far and no more wheelies.  Am unsure how much battery life will be affected?

      4.  I have not tested it in wall mode so unsure of how the extra weight will affect – will shortly.

      Hope this helps others a bit in their journey.  But truthfully these things should not occur with a properly tested product!

      Hi Robert, interesting fix. Of course, we’re sorry you’re having to work around it. We’ve had other users report that after loosening the screws on the grounded wheels, that their device’s stop this action.

       

      Have you contacted customer support about getting a replacement?

    • Just placed the Seagull Pro in our pool and it appears that its doing monos or wheel stands.  Apart from this issue, its doesn’t appear to be following any pattern across the pool floor.  I read that loosing the wheels could be a solution to the wheel stands.  How do you actually loosen the wheels? By the way, I am assuming that the two wheels that are to be loosen are the ones that are causing the wheel stands.

    • Habe das gleiche Problem, neues Aiper Seagull pro heute erstmalig in den Pool mit viel  Dreck vom Winter gesetzt. Er ist orientierungslos, hebt die Vorderräder (wheelies), fährt keine ganzen Bahnen. Gibt es dafür jetzt eine Erklärung und dann eine Lösung? Sonst werde ich das Gerät zurückschicken. Es kann nicht sein, dass ich bei einem neuen  Roboter an den Rädern schrauben muss, damit er funktioniert,

    • I just fixed this issue permanently. I’ve been running my unit for about three days now an hour at a time and has not lifted its front wheels at all before it would run for about five minutes and then lift its wheels. All of the comments are saying it’s because of the debris that it picks up. It cannot filter enough water through the thrusters, which I come to find out is completely wrong. I took apart my unit As the last dish effort before, I returned it and found out that for whatever reason they put Some type of in the front of the unit And as we all know, we buy pool noodles for our children so they can float in the pool once I remove this Foam this unit has run flawlessly cleaning the bottom. I don’t know if this will have affect on cleaning the walls. My assumption is the foam was in there to help lift the unit up when cleaning the walls, but it definitely does not lift up or Bunnyhop no matter how much dirt and debris is in the bottom.

8

Voices

7

Replies

Tags

Viewing 6 reply threads
  • You must be logged in to reply to this topic.