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Hook for Removing Scuba S1

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    • Just received the Scuba S1 and so far, it is more then I could hope for with the exception of the removal hook. It appears that the small plastic tabs that hold the hook in the pole are either not long enough or strong enough and the hook ends up in the bottom of my pool with the robot. I called Customer Service yesterday and while the young lady was very nice, I have still not received any notification that they are sending me a replacement. Anyone else with this type of problem or suggestion on expediting a replacement?

       

      So far, and my experience is only a few days, but the unit works very well. I have noticed it falling over on itself a few times after climbing the walls which has scuffed the cover, but that is it. I only hope that if I have a warranty claim on the unit, they will not consider that abuse or misuse!

       

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