I am having the same issue of my Seagull Pro getting stuck on the main drains even though the pool is not running. The cover grills have about a 1 inch raise, which I understand is for safety. The robot climbs on top of the drain and that’s it. I will spend the rest of of the cleaning time right there.
If this can’t be fixed, the Seagull is basically useless. Here is a picture of it stuck on one of my two drains.
Still having the same issue here. There are several things that bother me about this.
1. It keeps getting stuck.
2. An easy fix it seems would be to have the robot notice when it is not moving and use it’s propellors to gain some height. That would require a software/firmware upgrade. But since there’s no way to communicate with the Seagull, I don’t see any way for a software or firmware upgrade to happen. This thing is basically a very big, expensive and nice looking paperweight.
3. Support is not good. I have sent many emails and have yet to receive a single response.