[Andrew P @wpurdy Participant]

My Seagull Pro does an OK job and wanted to alert you to some issues I am having:

1) It climbed walls once – since then, once it gets to the surface, it loses suction and does somersaults

2) Continually gets stuck on the drain – even when pool is off

3) The machine seems to be cleaning the same spot over and over in floor only mode.  It docent seem to map at all.

Any suggestions to remediate these issues?

Thanks

[Jim Eastin @jeastin Participant]

(Following… my new Seagull Pro also hangs up constantly on the pool main drain covers – even when pool filter pump is off. )

[Aiper Official @aiper-official Keymaster]

Hi Andrew,

 

Interesting situation. Could you email me a video of this? Jason@aiper.com. Maybe if I see whats happening I’ll have a better idea of how to help you.

[Daniel @danielbrasil Participant]

Hi all, I am also having the same situation (stuck on main drain cover) and I have spent hours looking for a solution. Did you find a solution?

[AiperKeyMaster @aiperkeymaster Keymaster]

Daniel wrote:

Hi all, I am also having the same situation (stuck on main drain cover) and I have spent hours looking for a solution. Did you find a solution?

Hi Daniel,

 

We’re sorry that you’re encountering this issue. We suggest reaching out to our VIP customer service team at service@aipervip.com to find a resolution.

[Kevin TenBrook @ktenbrook Participant]

I am having the same issue of my Seagull Pro getting stuck on the main drains even though the pool is not running.  The cover grills have about a 1 inch raise, which I understand is for safety.  The robot climbs on top of the drain and that’s it.  I will spend the rest of of the cleaning time right there.

If this can’t be fixed, the Seagull is basically useless.  Here is a picture of it stuck on one of my two drains.

[Christopher Goodsell @cgoodsell68 Participant]

Still having the same issue here. There are several things that bother me about this.

1. It keeps getting stuck.

2. An easy fix it seems would be to have the robot notice when it is not moving and use it’s propellors to gain some height. That would require a software/firmware upgrade. But since there’s no way to communicate with the Seagull, I don’t see any way for a software or firmware upgrade to happen. This thing is basically a very big, expensive and nice looking paperweight.

3. Support is not good. I have sent many emails and have yet to receive a single response.

[Author]

Posts