[Javier Ortiz @javier-ortiz Participant]

My Seagull Pro stopped working last weekend. When placed in water, it will turn on the top propellers while sinking to bottom of the pool, but once it reaches it, the LED light starts flashing red and it won’t move. Manual says it’s a flooded motor that needs to be repaired or replaced. I emailed customer service more than three days ago with no reply yet and phone line is always busy. Please help Aiper! Pretty discouraging customer service experience so far!

 

[Aiper Official @aiper-official Keymaster]

Hi Javier,

 

We’re sorry you’ve encountered this issue. If you could email me your information I’ll try to get your issue addressed right away. Please email me your order number and any information you included in your initial email to customer service to Jason@Aiper.com

[Javier Ortiz @javier-ortiz Participant]

Hi Jason,

Thanks for replying to my message. I’ve forwarded everything I’ve sent to customer service so far. Thanks again and hope to hear back from you soon.

Best,

Javier

 

[Aiper Official @aiper-official Keymaster]

Javier Ortiz wrote:

Hi Jason,

Thanks for replying to my message. I’ve forwarded everything I’ve sent to customer service so far. Thanks again and hope to hear back from you soon.

Best,

Javier

 

Just wanted to update you that i’ve received your email and I’m looking into the issue myself.

[Rohlfing @miparo Participant]

Hi,

Ours is doing the same thing after two days.
One side of the wheel is turning hard, but nothing is stuck.
It seems to be the motor. 🙁

[Maconly34 @maconly34 Participant]

Javier Ortiz wrote:

Hi Jason,

Thanks for replying to my message. I’ve forwarded everything I’ve sent to customer service so far. Thanks again and hope to hear back from you soon.

Best,

Javier

 

Hello Javier,

Having the same problem, I would like to know:

Is your problem solved?

What was the solution?

If you need to resend, how does it work (i’m in France) ?

 

THANK YOU,

Bruno

[Javier Ortiz @javier-ortiz Participant]

Hi Bruno,

Yes, posting on this blog helped get a response from Aiper. They emailed me some shipping labels (FedEx in US) to return the robot. Once they received it, they sent me a new one. It was around a two-week process overall. Hope this helps and that your problem is also resolved soon!

-Javier

1 user thanked author for this post.

Maconly34

[Maconly34 @maconly34 Participant]

Javier Ortiz wrote:

Hi Bruno,

Yes, posting on this blog helped get a response from Aiper. They emailed me some shipping labels (FedEx in US) to return the robot. Once they received it, they sent me a new one. It was around a two-week process overall. Hope this helps and that your problem is also resolved soon!

-Javier

 

Thank’s Javier,

Same issue for me, Friedrich from Aiper, contacted me quickly and will send me the return label for an exchange under warranty.

I’d like to congratulate Aiper’s after-sales service for taking care of this problem in just a few hours!

 

Bruno

[Steven D Hayes @aiper38969 Participant]

Cleaner sits on the bottom of the pool with red light flashing and not moving, what is the problem and resolution?

thanks,

 

[Author]

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