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Hello, I would appreciate some help. The mode selector dial is stuck in the off position. I’ve only had my unit for 6 weeks. I last used it 6 days ago. It is fully charged. Over the past few weeks I noticed it would slightly stick in the off position a few times and I would have to apply a little more torque than usual but once freed up it would rotate normally through all mode positions. Now it’s really stuck in place and I can’t get it to rotate at all. The FAQ insert in my manual mentions this problem where debris might be stuck around the selector dial and to try using a hose or pressure washer to dislodge it. I tried and no luck. I don’t see evidence of debris. The plastic piece that normally rotates around the circumference of the selector seems to jiggle slightly so it doesn’t appear to be stuck however whatever it is supposed to move inside the assembly is seized somehow. Anyone else have this problem? What’s the fix? Thanks!
I can’t say i’ve ever heard of this issue before. If you could email me a short video that would be great. Jason@aiper.com
Good news for me, i bought it via Amazon and am returning it since Aiper does not seem to be able to help. I might try one more, but I will stick with Amazon since I have time to return it if the same issue shows up. Other than this issue it works great for me. But if I can’t get it to turn on, it is just a boat anchor.
I was having the same issue with the Seagull Pro, Selector Dial would not turn. The last time it was locked and after 3-4 minutes, would not turn at all.
I found if I turned the drive wheels slowly by hand while turning the selector knob, it would pop in. Then I could turn to any setting.
Also, what I have also found is that I never use the Automatic setting, since I have a 40′ X 20′ in-ground, it would never finish the walls after cleaning the floor. So I clean the floor one day, and the walls the next.
Again, this is how am I using the Seagull Pro. Hope this helps.
We’re sorry that you had to make your way here to resolve the issue, which we’re working with our R&D team to correct as soon as possible. In the mean time, we suggest contacting our VIP customer service team at firstname.lastname@example.org to resolve the issue as a priority. Please include your order number and a video of the issue so we can fix this as soon as possible.
Mine gets stuck, too, but I’ve been able to force it after a few tries. I also have the wheelie problem so I’m going to return it. How long has this model been out? Is this just a new problem? Maybe they should have a recall on the latest batch of Seagull Pros.
The Seagull Pro was released earlier this year. The recurring issue with the dial some users have been experiencing lately is a recent development and affects a very small percentage of Seagull Pro owners. We’re working with both R&D and manufacturing to see what is the cause and solution to this issue, in the meantime, we encourage anyone who hasn’t tried the suggested fixes to contact customer service.
I received my Seagull Pro in late June and have used it almost every day as we have lots of leaves from trees. It works great and am very pleased with it’s performance. Lately the selector knob has been getting hard to turn off and on. I have to wrap a towel around the knob and apply as much torque as I can muster. After several attempts I get it to turn. I just read about the turning it over or rotating the wheels. Would Like to know if there is a permanent fix for this problem. thanks.
I tried all the tricks – worked a few times. Now it’s frozen again and I actually tore my hand open trying to turn the dial. Extremely disappointed in this product and the response from the company to try what we are crowdsourcing rather than their RD folks figuring this out.