[Josh @comeau Participant]

Hello, I would appreciate some help. The mode selector dial is stuck in the off position. I’ve only had my unit for 6 weeks. I last used it 6 days ago. It is fully charged. Over the past few weeks I noticed it would slightly stick in the off position a few times and I would have to apply a little more torque than usual but once freed up it would rotate normally through all mode positions. Now it’s really stuck in place and I can’t get it to rotate at all.  The FAQ insert in my manual mentions this problem where debris might be stuck around the selector dial and to try using a hose or pressure washer to dislodge it. I tried and no luck. I don’t see evidence of debris. The plastic piece that normally rotates around the circumference of the selector seems to jiggle slightly so it doesn’t appear to be stuck however whatever it is supposed to move inside the assembly is seized somehow. Anyone else have this problem? What’s the fix? Thanks!

[Aiper Official @aiper-official Keymaster]

Hi Josh,

 

I can’t say i’ve ever heard of this issue before. If you could email me a short video that would be great. Jason@aiper.com

[Larry @laeppard Participant]

Ihave the exact same issue.  I go back and try it an hour later, it kind of pops and then turns.  Right now it is stuck again.  This happens everytime.  Any solution yet?

[Larry @laeppard Participant]

Any help on this!!! I have my second unit and it is doing it again?

[Larry @laeppard Participant]

Any help on this!!! I have my second unit and it is doing it again? yes but you have not solved the issue

[Larry @laeppard Participant]

I am returning mine before the no return date, due to this issue and no response

[Josh @comeau Participant]

3 users thanked author for this post.

Patricia Poulter, Paul McGlone, Kim Menhel

[Josh @comeau Participant]

I mailed my robot back to them under warranty. I’m waiting for them to mail me the replacement.

[Larry @laeppard Participant]

Good news for me, i bought it via Amazon and am returning it since Aiper does not seem to be able to help.  I might try one more, but I will stick with Amazon since I have time to return it if the same issue shows up.  Other than this issue it works great for me.  But if I can’t get it to turn on, it is just a boat anchor.

 

2 users thanked author for this post.

Paul McGlone, Kim Menhel

[Gary Gateley @garygateley Participant]

I was having the same issue with the Seagull Pro, Selector Dial would not turn.  The last time it was locked and after 3-4 minutes, would not turn at all.

I found if I turned the drive wheels slowly by hand while turning the selector knob, it would pop in.  Then I could turn to any setting.

Also, what I have also found is that I never use the Automatic setting, since I have a 40′ X 20′ in-ground, it would never finish the walls after cleaning the floor.  So I clean the floor one day, and the walls the next.

Again, this is how am I using the Seagull Pro.  Hope this helps.

1 user thanked author for this post.

Paul McGlone

[AiperKeyMaster @aiperkeymaster Keymaster]

Hello everyone,

 

We’re sorry that you had to make your way here to resolve the issue, which we’re working with our R&D team to correct as soon as possible. In the mean time, we suggest contacting our VIP customer service team at service@aipervip.com to resolve the issue as a priority. Please include your order number and a video of the issue so we can fix this as soon as possible.

1 user thanked author for this post.

Kim Menhel

[Kim Menhel @kmenhel Participant]

Mine is new. Used 3x and doing the same.

[Larry @laeppard Participant]

Everyone, I think I figured it out.  Mine gets stuck, I turn it on it’s side or upside down and the selector turns.  Must be something blocking, turning it over seems to work everytime so fare

2 users thanked author for this post.

Paul McGlone, Kim Menhel

[Kim Menhel @kmenhel Participant]

Just did the same and it worked. Frustrating!!!

[Paul McGlone @pjm361 Participant]

I tilted it forward and it worked. Must be something inside that gravity causes it block it.  Thanks for the help.

[Paul McGlone @pjm361 Participant]

Mine gets stuck, too, but I’ve been able to force it after a few tries.  I also have the wheelie problem so I’m going to return it. How long has this model been out? Is this just a new problem?  Maybe they should have a recall on the latest batch of Seagull Pros.

[Aiper Official @aiper-official Keymaster]

Paul McGlone wrote:

Mine gets stuck, too, but I’ve been able to force it after a few tries.  I also have the wheelie problem so I’m going to return it. How long has this model been out? Is this just a new problem?  Maybe they should have a recall on the latest batch of Seagull Pros.

The Seagull Pro was released earlier this year. The recurring issue with the dial some users have been experiencing lately is a recent development and affects a very small percentage of Seagull Pro owners.  We’re working with both R&D and manufacturing to see what is the cause and solution to this issue, in the meantime, we encourage anyone who hasn’t tried the suggested fixes to contact customer service.

[Paul McGlone @pjm361 Participant]

Let R&D know it must be something dropping down due to gravity because Larry’s trick works.

[Stephen Donald Williams @wilstephen Participant]

I received my Seagull Pro in late June and have used it almost every day as we have lots of leaves from trees. It works great and am very pleased with it’s performance. Lately the selector knob has been getting hard to turn off and on. I have to wrap a towel around the knob and apply as much torque as I can muster. After several attempts I get it to turn. I just read about the turning it over or rotating the wheels. Would Like to know if there is a permanent fix for this problem. thanks.

[Patricia Poulter @profp Participant]

I am having the same problem. I’ve had the unit for less than 8 weeks. Very frustrating.

[Larry @laeppard Participant]

You would think the company could figure this out by now.  Something must be loose in the switch or it is getting something like fine dirt that is making it stick.  Let’s how thee turning upside down keeps working

[Dio @justdio Participant]

I have the same issue with my Seagull Pro. The dial is getting stuck and I can’t turn it off.

[Sherif Assran @sassranhotmail-com Participant]

The dial got stuck with me as well, and I did as recommended in the chat by tilting the Aiper, then the knob worked. Thank you

[Patricia Poulter @profp Participant]

I tried all the tricks – worked a few times. Now it’s frozen again and I actually tore my hand open trying to turn the dial. Extremely disappointed in this product and the response from the company to try what we are crowdsourcing rather than their RD folks figuring this out.

[Pete @pete Participant]

The company set me a new selector switch the only thing is no directions on how to install it. Please send directions or post a video on this site. Thanks

[Urs Ebner @uebner Participant]

I have the same issue like everyone on this chat.

My unit is a couple of months old.

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