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won’t hold a charge

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    • I purchased my Aiper last summer. It has done great up until now. It will not hold a charge . I plug it in and the red light comes on. Turns green when it is charged. But when I put it in the pool it moves about 3/4 ft and stops.  I take it out of the pool and it has no charge to it at all. What can I do to fix this if there is anything. The sad thing is the season is almost over and I am really going to need this robot to make sure everything is cleaned up before I close it down. I run it a couple times a week just to keep my pool maintained and it has done a fantastic job. Any advise is greatly appreciated. I know I registered it last year just not for sure if the warrenty is still good. Please advise. Thank you.

      Best Regards,

      Beverly Kelley

    • Hello Beverly,

       

      Thank you for reaching out. It seems that this may be an issue on our end. Please reach out to our VIP customer service line at service@aipervip.com with both your original order confirmation number and a video of the issue and they will be sure to handle your situation as a priority.

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